Jeje Labs

Support

How can we help?

Every Jeje Labs app is made by a small team, and support comes straight from us. Write to us and you will hear back from a person, usually within two business days.

Contact us

help@jejelabs.com

Questions, bug reports, refund requests, feature ideas, and privacy requests all go to this address. We reply in English.

Usually answered within 2 business days

To get a faster answer, tell us

  • Which app, and its version number (shown in the app's settings)
  • Your OS version — macOS, iOS, or Android
  • What you expected to happen, and what happened instead
  • A screenshot, if the problem is something you can see

Common questions

Fetchy

AI usage & quota in your menu bar. macOS
A tool shows no usage after I connect it

Open Settings → Accounts and check the tool is toggled on. Tools that read a local folder need that folder picked once in the system open panel; if you moved or renamed it, pick it again. Tools that sign in may need a fresh login after a password change.

The menu bar item disappeared

macOS hides menu bar items when the bar runs out of room, usually on a notched display with many icons. Quit some menu bar apps, or open Settings → Appearance and switch the display mode to the compact badge.

I bought Pro but the features are still locked

Open Settings → Pro and choose Restore Purchases. Make sure you are signed in to the same Apple Account that made the purchase.

Alerts never arrive

Alerts are local notifications. Check System Settings → Notifications → Fetchy is allowed, then confirm the threshold is enabled in Settings → Alerts.

fns

Launcher driven by your fn key. macOS
The fn key does nothing

Grant Accessibility permission in System Settings → Privacy & Security → Accessibility, then relaunch fns. macOS silently ignores the hotkey until that is allowed.

Mirror

Turn your phone into a hand mirror. iOSAndroid
The camera stays black

Allow camera access in your system settings for Mirror. If it was denied once, the app cannot ask again and the permission has to be switched on manually.

Floatie

Floating screenshots of your screen. macOS
Capture does nothing

Allow Screen Recording in System Settings → Privacy & Security → Screen Recording, then relaunch Floatie.

Purchases and privacy

How do I restore a purchase on a new device?

Open the app's settings and choose Restore Purchases, signed in to the same account that made the original purchase. Purchases are tied to your Apple Account or Google account, not to the device.

How do I request a refund?

Refunds are handled by the store that took the payment. On Apple platforms use reportaproblem.apple.com; on Android use the Google Play order history. Write to us too and we will help you through it.

What do your apps collect?

As little as possible, and never the content you work on. Each app's privacy policy is linked from its App Store listing and from its settings screen. Email us for any data access or deletion request.

Back to the catalogue